Terms of service

The agreement

These terms are between Evidence Bank and the organisation whose team uses the service. Using the service means accepting them. Where a signed order form or contract says something different, that document takes precedence.

What we provide

Access to Evidence Bank as a hosted service, on the plan you have agreed. During the pilot period the service is provided free of charge, as-is, and without a service level agreement. We will tell you before that changes.

Your content stays yours

• You own everything you put into Evidence Bank. We claim no rights over it beyond what is needed to run the service for you.
• We do not use your content to train AI models, and neither do our sub-processors under their terms with us.
• You can export your content at any time, and ask us to delete it. We will do so within 30 days.

What we ask of you

• Do not put more personal data into the service than the work needs — it is built for observations, not personal records.
• Do not upload anything unlawful, or anything you do not have the right to share.
• Keep access within your organisation. During the pilot, sign-in is open to anyone with the link, so treat the address as confidential.

Availability

We aim to keep the service available and will give notice of planned work where we can. During the pilot there is no uptime commitment, and no compensation for downtime. If that matters to you, say so before committing: it is exactly the sort of thing a contract should cover.

Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. Subject to that, and because the pilot is provided free of charge, our total liability is limited to £100 or the fees you have paid in the previous twelve months, whichever is greater. We are not liable for loss of profit, loss of business or indirect loss.

Ending it

You can stop at any time and ask for your data. We can end the pilot with 30 days’ notice, and will export your data for you if we do. Either side may end the agreement immediately if the other breaches it seriously and does not put it right within 14 days of being asked.

Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. Questions go to hello@chrisberridge.com.